Lagos law sets out limits and self-exclusion for licensed operators, and requires them to freeze an account when a customer shows distress.
Can I set a deposit or staking limit?
Yes. The responsible-play tools licensed operators must provide should include encouraging you to set deposit or staking limits — online, offline or by phone — that take effect immediately; changing a deposit limit comes after a cooling-off period.
What the source says
(x) encouraging customers to set financial deposit or staking limits, either online, offline or through telephone which must take effect immediately; and (xi) enabling customers adjust their account deposit limits, after a cooling-off period:
Yes. Those tools should include access to your play history, including money spent, with the ability to download it.
What the source says
(vii) access to customers play history including money spent, games played, previous line-ups and prizes awarded to provide the customer with the ability to clearly track their spending, including the ability to download such information;
A voluntary process where you exclude yourself from gaming venues or online providers. In Lagos an operator must let you choose an irrevocable period from 90 days up to a lifetime.
What the source says
“Self-exclusion” means a voluntary process where a person with a gaming concern excludes themselves from areas of specific gaming venues, or online providers;
You should stop receiving gaming advertising and promotions as soon as the operator has your notice. If you later ask to come back, there is a reinstatement period of at least 14 days.
What the source says
(b) preventing any person identified on the self-exclusion list from receiving any advertisement, promotion, or other targeted mailing relating to gaming activities immediately after receiving notice from the self-excluded person.
(d) allowing a player to be re-instated if the player desires, however, the licensee shall ensure that the player undergoes a minimum reinstatement period of fourteen (14) days;
A self-exclusion tool the LSLGA announced in July 2025, which it said would be available for integration across all licensed platforms. Ask your operator whether and how it offers it.
What the source says
‘SafePlay’, a regulatory self-exclusion tool developed to empower punters to take control of their gambling activities and minimize the risk of addiction.
Tell the operator. When a customer indicates distress, its staff must freeze the account immediately, and staff must know about helplines and addiction resources.
What the source says
(2) Where a customer indicates a distress, staff of the licensee shall immediately freeze the account of the customer.
(3) Staff, customer service agents, affiliates and agents shall be knowledgeable about applicable helpline(s), setting account deposit limits, temporary and permanent self-exclusion, responsible game-play, rules and pay-out ratios, age limits and addiction resources and shall provide such information on request.
(3) Every licensee and agent shall make available to the general public a printed statement approved by the Authority with information concerning where a player may get assistance for dealing with gaming addictions.